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GENERAL TERMS AND CONDITIONS FOR THE HOTEL ACCOMMODATION CONTRACT

(Status: January 2026)

I. SCOPE OF APPLICABILITY

  1. These terms and conditions apply to all contracts for the rental of hotel rooms, apartments, and studios for accommodation purposes as well as all further services and supplies provided by the hotel to the customer in this context (hereinafter referred to as "Hotel").
  2. The term "Hotel Accommodation Contract" comprises and replaces the following terms: Accommodation, Guest Accommodation, Hotel, Hotel Room Contract.
  3. The subletting or re-letting of the rooms and apartments provided as well as their use for purposes other than accommodation require the prior consent of the Hotel in text form, whereby § 540 Paragraph 1 Sentence 2 BGB (German Civil Code) is waived if the customer is not a consumer.
  4. Non-transferability of the reservation: The reservation is personal and non-transferable. The transfer of booked rooms or apartments to third parties is not permitted without the prior consent of the Hotel.
  5. General terms and conditions of the customer shall only apply if this has been expressly agreed in text form in advance.

II. CONCLUSION OF CONTRACT, PARTIES, STATUTE OF LIMITATIONS

  1. The contractual partners are the Hotel and the customer. The contract is concluded by the Hotel's acceptance of the customer's application. The Hotel is free to confirm the room booking in text form.
  2. If a third party has ordered for the customer, they are liable to the Hotel together with the customer as joint debtors for all obligations arising from the hotel accommodation contract, provided the Hotel has a corresponding declaration from the third party.
  3. All claims against the Hotel generally become statute-barred one year after the statutory commencement of the limitation period. This does not apply to claims for damages and other claims, provided the latter are based on an intentional or grossly negligent breach of duty by the Hotel.

III. SERVICES, PRICES, PAYMENT, SET-OFF

  1. The Hotel is obliged to keep the rooms/apartments booked by the customer available and to provide the agreed services.
  2. The customer is obliged to pay the agreed or applicable prices of the Hotel for the provision of the room and the further services used by them (e.g., parking, extra beds, baby equipment, pets). This also applies to services and expenses of the Hotel to third parties arranged by the customer.
  3. The agreed prices include the respective statutory value-added tax. Local taxes owed by the guest under the respective municipal law (e.g., accommodation tax, tourism contribution in Rhineland-Palatinate) are not included in the price and must be paid additionally by the customer. In the event of a change in statutory value-added tax or the new introduction, change, or abolition of local levies on the subject of performance after the conclusion of the contract, the prices will be adjusted accordingly.
  4. Invoices of the Hotel are payable immediately upon receipt without deduction. The Hotel is entitled to declare accrued receivables due at any time and to demand immediate payment. In the event of default of payment, the Hotel is entitled to demand the respectively applicable statutory default interest.
  5. The customer agrees to the dispatch of the invoice by e-mail.
  6. The Hotel is entitled to require a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee or deposit (especially for apartment bookings).
  7. The customer may only set off or offset an undisputed or legally established claim against a claim of the Hotel.

IV. WITHDRAWAL OF THE CUSTOMER (CANCELLATION, ANNULMENT) / FAILURE TO USE SERVICES (NO SHOW)

  1. A withdrawal of the customer from the contract concluded with the Hotel is only possible if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists, or if the Hotel consents to the cancellation of the contract.
  2. If a date for free withdrawal from the contract has been agreed between the Hotel and the customer, the customer may withdraw from the contract up to that date without triggering payment or damage claims by the Hotel.
  3. If a right of withdrawal has not been agreed or has already expired, no statutory right of withdrawal or termination exists, and the Hotel does not agree to a cancellation of the contract, the Hotel retains the claim to the agreed remuneration despite the non-utilization of the service. The Hotel must credit the income from renting the rooms to other parties as well as the saved expenses. If the rooms are not rented to other parties, the Hotel may lump-sum the deduction for saved expenses.
  4. Lump-sum cancellation costs: In this case, the customer is obliged to pay the following amounts of the contractually agreed price:
    • For apartments/rooms without meals: 90% of the agreed price.
    • For overnight stays with breakfast: 80% of the agreed price.
    • For package arrangements with third-party services: 70% of the agreed price.
  5. The customer is free to prove that the aforementioned claim has not arisen or has not arisen in the demanded amount.

V. ROOM AVAILABILITY, HANDOVER AND RETURN

  1. ID Requirement: The guest is obliged to present a valid official photo ID for identity verification upon arrival. Retention or copying of the ID will only take place insofar as legally permissible or required.
  2. The customer acquires no claim to the provision of specific rooms unless this has been expressly agreed in text form.
  3. Booked rooms/apartments are available to the customer from 02:00 PM on the agreed day of arrival. The customer has no claim to earlier availability.
  4. On the agreed day of departure, the rooms/apartments must be vacated and made available to the Hotel by 12:00 PM at the latest. Thereafter, the Hotel may charge 50% of the full accommodation price (list price) for use exceeding the contract until 02:00 PM due to the delayed vacating, and 100% from 02:00 PM. Contractual claims of the customer are not established hereby.

VI. USE, CONDUCT, HOUSE RULES AND LIABILITY OF THE CUSTOMER

  1. Restriction of use: The use of rooms and apartments is permitted exclusively for accommodation purposes. Parties, events, or comparable gatherings as well as the accommodation of unregistered additional persons are not permitted. The Hotel is entitled to take appropriate measures in the event of violations, in particular, to expel additional persons from the room or to terminate the stay.
  2. House Rules: The Hotel exercises domiciliary rights. The Hotel is entitled to exclude guests from further stay if, despite requests, they do not comply with the instructions of the hotel staff, harass or endanger other guests, express themselves in a discriminatory or insulting manner, or significantly impair safety, order, or smooth hotel operations through their behavior. A prior warning will be issued insofar as this is reasonable in the individual case.
  3. Liability for damages: The guest is liable for damages to the hotel facilities or inventory culpably caused by them, their fellow travelers, or visitors. The Hotel is entitled to invoice the proven damage.

VII. SPECIAL PROVISIONS FOR APARTMENTS AND KITCHEN USE

  1. Duty of care: In apartments with an integrated kitchen or kitchenette, the customer has a special duty of care regarding the inventory (stove, microwave, dishes, refrigerator).
  2. Professional final cleaning: The professional final cleaning included in the accommodation price covers the complete cleaning of the apartment including floors, bathroom, and change of linen.
  3. Customer's duty to cooperate: The customer is requested to leave the apartment in the following condition upon departure:
    • Used dishes, cutlery, and cooking utensils washed and put away in the cupboards
    • Refrigerator emptied (no perishable food)
    • Waste disposed of in the designated containers (observe waste separation)
  4. Special cleaning: If the apartment is not left in accordance with item VII.3 or if there is exceptionally heavy soiling (e.g., encrusted oven, gross contamination), the Hotel is entitled to invoice the proven additional effort, at least EUR 50.00. The customer is free to prove that less or no damage has occurred.
  5. Odor avoidance: The preparation of food that leads to extreme, lingering odors (e.g., deep-frying, strong-smelling spices without using the extractor hood) is prohibited.

VIII. PARKING

  1. No custody agreement: The Hotel provides parking spaces to the customer on the hotel premises. The provision of a parking space—whether free of charge or for a fee—does not constitute a custody agreement. The subject of the agreement is exclusively the use of a parking space. There is no surveillance of the parking lot by the Hotel.
  2. Limitation of liability: The Hotel is liable for the loss of or damage to motor vehicles, trailers, motorcycles parked or maneuvered on the hotel property and their contents (e.g., navigation devices, laptops, personal items) only in cases of intent or gross negligence by the Hotel or its vicarious agents. This applies in particular to theft, vandalism, or damage by third parties.
  3. Unaffected liability: The limitation of liability according to item VIII.2 does not apply to:
    • Damages resulting from injury to life, body, or health
    • Damages resulting from the breach of traffic safety obligations by the Hotel (e.g., defective condition of the parking area, roof avalanches, falling branches)
  4. Conduct in the parking lot: The provisions of the Road Traffic Regulations (StVO) apply on the hotel premises. The customer must exercise due care in their own affairs. The Hotel recommends not leaving any valuables in the vehicle.
  5. Paid parking spaces: Insofar as the use of the parking lot is subject to a fee, the amount of the fee is agreed upon booking or arrival. The liability regulations according to items VIII.1 to VIII.4 apply unchanged.
  6. Illegal parking: The Hotel is entitled to have vehicles that are parked without authorization (missing registration, missing parking ticket) or obstructively removed at the expense of the vehicle owner (towing).

IX. CHILD EQUIPMENT (COTS, HIGH CHAIRS, EXTRA BEDS)

  1. Availability: The Hotel provides baby cots, high chairs, baby bathtubs, and similar child equipment upon request. A claim to provision exists only upon prior confirmation by the Hotel in text form.
  2. Safety standards: The equipment provided complies with applicable safety standards. The Hotel checks the items regularly for functionality and safety.
  3. Customer's duty to inspect: The customer is requested to check the equipment for obvious defects before use and to report these to the Hotel immediately.
  4. Liability: The Hotel is liable for damages caused by defective child equipment in accordance with statutory provisions. For property damage caused by slight negligence that does not concern essential contractual obligations, liability is limited to the foreseeable, typical contractual damage. This limitation does not apply to damages resulting from injury to life, body, or health.
  5. Duty of supervision: The duty of supervision for children remains with the parents or legal guardians.

X. PETS

  1. Registration requirement: Bringing pets requires the prior registration and consent of the Hotel. Certified assistance dogs within the meaning of § 12e BGG are excluded from this and are always permitted.
  2. Service fee: A service fee of EUR 15.00 per animal and night is charged for rooms with pets for the increased cleaning and maintenance effort. For unregistered pets, the fee increases to EUR 25.00 per animal and night.
  3. Rules of conduct:
    • Dogs must be kept on a leash in all public areas of the Hotel (lobby, corridors, outdoor facilities).
    • Pets are not permitted in the restaurant and breakfast room for hygiene reasons. Exception: Assistance dogs according to item X.1.
    • Pets may not be left unattended in the room.
    • The customer must ensure that other guests are not disturbed or endangered by excessive noise or aggressive behavior of the animal.
  4. Liability of the pet owner: The customer is liable for all damages caused by their pet to the hotel facilities, third parties, or their property. The liability of the animal keeper according to § 833 BGB remains unaffected. If the room cannot be rented out temporarily due to damages or odors caused by the animal, the customer must also compensate for the loss of earnings. The customer is free to prove that less or no damage has occurred.
  5. Exclusion: The Hotel reserves the right to refuse or revoke consent for bringing pets in individual cases, especially if the animal endangers or significantly disturbs other guests.

XI. LIABILITY OF THE HOTEL

  1. The Hotel is liable for damages for which it is responsible arising from injury to life, body, or health. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by the Hotel or a legal representative or vicarious agent, as well as for damages based on an intentional or negligent breach of typical contractual duties. Typical contractual duties are those duties that enable the proper execution of the contract in the first place and on the fulfillment of which the customer relies and may rely. Further claims for damages are excluded.
  2. Items brought in: The Hotel is liable to the customer for items brought in according to the statutory provisions (§§ 701 et seq. BGB). Liability is limited to one hundred times the room price, but a maximum of EUR 3,500; for money, securities, and valuables, the amount of EUR 800 replaces EUR 3,500.
  3. Vehicle liability: According to § 701 Para. 4 BGB, liability under § 701 BGB expressly does not extend to vehicles parked on the hotel parking lot, nor to items left in such a vehicle. For liability regarding parking usage, item VIII applies.
  4. Valuables: Insofar as a safe is available to the customer in the room or at the reception, the Hotel recommends its use for money, securities, jewelry, and other valuables.
  5. Lost property: Lost property will be registered and stored for a reasonable period. Perishable items will only be stored for a short time. There is no obligation to actively notify the guest. Unless there is a recognizable intent to abandon ownership, the statutory regulations apply to liability for loss or damage to the lost property, but only in cases of intent or gross negligence by the Hotel.

XII. FINAL PROVISIONS

  1. Amendments and supplements to the contract, the acceptance of the application, or these General Terms and Conditions require text form. Unilateral amendments or supplements by the customer are invalid.
  2. The place of performance and payment is the registered office of the Hotel.
  3. The exclusive place of jurisdiction in commercial transactions is the registered office of the Hotel. If a contracting partner fulfills the requirements of § 38 Para. 2 ZPO (Code of Civil Procedure) and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the Hotel.
  4. German law applies. The application of the UN Sales Convention is excluded.
  5. Information on dispute resolution: The Hotel is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
  6. Severability clause: Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected thereby. In all other respects, the statutory provisions apply.

These General Terms and Conditions are based on the DEHOGA/IHA model terms and conditions for the hotel accommodation contract and have been supplemented by hotel-specific regulations. They replace all previous versions.